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Answers to Your Important Questions

Didn't find what you were looking for? Contact us and our support team will be happy to help.

Expect a reply within one business day.

What's your Return Policy?

We have a same-day return policy, which means you have only a day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nazifaibnatn1111@gmail.com. Please note that returns will need to be sent to the following address: [Basundhara R/A, House-76, Road-03, Block-I]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nazifaibnatn1111@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange and Refund Policy?

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Inside Dhaka In 7 Days/ Outside Dhaka in 14 Days
Notwithstanding the above, if the merchandise is being shipped into the Dhaka City you have the right to cancel or return your order within 7 days, for any reason and without a justification. In this matter you'll need to pay both the return and shipping charges. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nazifaibnatn1111@gmail.com .

Shipping Time and Charges?

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Estimated Shipping time and charges-

Inside Dhaka - 24 to 48 Hours : Charge - 80/-

Outside Dhaka- 48 to 72 Hours : Charge - 150/-

Inside Dhaka Sub Area - 48 to 72 Hours : Charge - 130/-

Express Same Day Delivery Inside Dhaka - 24 Hours : Charge - 110/-

Answers to Your Important Questions

Didn't find what you were looking for? Contact us and our support team will be happy to help.

Expect a reply within one business day.

What's your Return Policy?

Exchange and Refund Policy?

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Time and Charges?

Inside Dhaka - 24 to 48 Hours : Charge - 80/-

Outside Dhaka- 48 to 72 Hours : Charge - 150/-

Inside Dhaka Sub Area - 48 to 72 Hours : Charge - 130/-

Express Same Day Delivery Inside Dhaka - 24 Hours : Charge - 110/-

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Answers to Your Important Questions

Answers to Your Important Questions